{"id":715,"date":"2024-11-19T09:56:01","date_gmt":"2024-11-19T02:56:01","guid":{"rendered":"https:\/\/www.sept-d.com\/refund-returns\/"},"modified":"2025-08-21T16:27:19","modified_gmt":"2025-08-21T09:27:19","slug":"refund-returns","status":"publish","type":"page","link":"https:\/\/www.sept-d.com\/en\/refund-returns\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"\n  <div class=\"banner has-hover\" id=\"banner-1101415690\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"622\" src=\"https:\/\/www.sept-d.com\/wp-content\/uploads\/2025\/08\/banner-cover-1.webp\" class=\"bg attachment-original size-original\" alt=\"\" loading=\"eager\" \/>                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-1267453667\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\t<div id=\"text-1457833417\" class=\"text\">\n\t\t\n<h1>Refund and Return Policy<\/h1>\n\t\t\n<style>\n#text-1457833417 {\n  line-height: 1.4;\n  color: #000;\n}\n#text-1457833417 > * {\n  color: #000;\n}\n<\/style>\n\t<\/div>\n\t\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-1267453667 {\n  width: 80%;\n}\n#text-box-1267453667 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-1267453667 {\n    width: 60%;\n  }\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1101415690 {\n  padding-top: 200px;\n  background-color: rgb(255,255,255);\n}\n#banner-1101415690 .banner-bg img {\n  object-position: 46% 100%;\n}\n@media (min-width:550px) {\n  #banner-1101415690 {\n    padding-top: 300px;\n  }\n}\n<\/style>\n  <\/div>\n\n\n\n\t<section class=\"section\" id=\"section_2125599077\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-1553347371\">\n\n\t<div id=\"col-927324884\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" >Returns\/Refunds<\/span><b><\/b><\/h2><\/div>\n<p><strong>OPTATIVE Company Limited Return Policy<\/strong><\/p>\n<p>Returns are accepted only under the conditions specified below. The company reserves the right to amend these terms without prior notice.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1698556877\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" >Conditions for Product Returns<\/span><b><\/b><\/h2><\/div>\n\t<div id=\"text-2198886733\" class=\"text\">\n\t\t\n<p><strong>1. Incorrect Item Delivered<\/strong><\/p>\n<ul>\n<li>Customers can request a return by calling <strong>02-101-4222<\/strong> or emailing <strong><a rel=\"noopener\">sept.d9@gmail.com<\/a><\/strong> during business hours (9:00 AM &#8211; 6:00 PM, excluding weekends and public holidays).<\/li>\n<li>The company will verify the order and shipping details to process the return request.<\/li>\n<li>Once approved, the company will coordinate with a shipping service to collect the product. Customers will be notified one day in advance and again on the day of collection.<\/li>\n<li>Customers must prepare the product for return in its original, complete, and undamaged condition as received.<\/li>\n<li>Refunds will be processed according to the payment method used within <strong>15-30 days<\/strong>.<\/li>\n<\/ul>\n\t\t\n<style>\n#text-2198886733 {\n  line-height: 1.3;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-1720557296\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1720557296 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-1813255761\" class=\"text\">\n\t\t\n<p><strong>2. Damaged or Opened Packaging Before Receipt<\/strong><\/p>\n<ul>\n<li>\n<p>Customers can refuse to accept the product from the delivery service if the packaging is damaged, torn, or opened before receipt. Please take photos and record details as evidence.<\/p>\n<\/li>\n<li>\n<p>Notify the company immediately on the day of delivery by calling <strong>02-101-4222<\/strong> or emailing <strong><a rel=\"noopener\">sept.d9@gmail.com<\/a><\/strong> to report the refusal.<\/p>\n<\/li>\n<li>\n<p>If payment has already been made, the company will refund the product cost, including shipping fees (if applicable), within <strong>15-30 days<\/strong>.<\/p>\n<\/li>\n<li>\n<p>Customers must submit the required documents via email (<strong><a rel=\"noopener\">sept.d9@gmail.com<\/a><\/strong>) during business hours (9:00 AM &#8211; 6:00 PM, excluding weekends and public holidays), including:<\/p>\n<ul>\n<li>The original receipt<\/li>\n<li>A copy of the front page of the bank account (book bank) with a certified true copy signature (for cash payments)<\/li>\n<li>A copy of the ID card with a certified true copy signature<\/li>\n<\/ul>\n<\/li>\n<li>\n<p>The return address is:<br \/><strong>OPTATIVE Company Limited<\/strong><br \/>4\/1328 Co-Operative Village, Soi Serithai 57, Intersection 36, Serithai Road, Khlong Kum Subdistrict, Bueng Kum District, Bangkok 10240.<\/p>\n<\/li>\n<\/ul>\n<p>To ensure customer satisfaction when shopping on <strong>sept-d.com<\/strong>, the official online store of OPTATIVE Company Limited, we provide the following return policy.<\/p>\n\t\t\n<style>\n#text-1813255761 {\n  line-height: 1.3;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1131297719\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" >Non-Returnable Products<\/span><b><\/b><\/h2><\/div>\n\t<div id=\"text-1532032219\" class=\"text\">\n\t\t\n<ul>\n<li>Products that are incomplete, unsealed, torn, or altered from their original condition and are no longer in a sellable state will not be eligible for exchange or return.<\/li>\n<li>Clearance items, promotional giveaway products, or free gifts included as part of a promotion are also non-returnable.<\/li>\n<\/ul>\n\t\t\n<style>\n#text-1532032219 {\n  line-height: 1.3;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1582384129\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" >Required Documents for Product Returns<\/span><b><\/b><\/h2><\/div>\n\t<div id=\"text-2940716000\" class=\"text\">\n\t\t\n<ul>\n<li>Original Receipt: The original receipt for the purchased product.<\/li>\n<li>Bank Account Copy: A copy of the front page of your bank account (book bank) with a certified true copy signature, for refunding the product and shipping costs (for cash payments).<\/li>\n<li>ID Card Copy: A copy of your ID card with a certified true copy signature.<\/li>\n<\/ul>\n<p>For further inquiries, please contact us at 02-101-4222 or sept.d9@gmail.com during business hours (9:00 AM &#8211; 6:00 PM, excluding weekends and public holidays).<\/p>\n\t\t\n<style>\n#text-2940716000 {\n  line-height: 1.3;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_2125599077 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-715","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - 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